At BassLine Audio, we want you to love the sound you buy. If your product arrives damaged, defective, or you’re not fully satisfied, we offer a clear and fair return and refund policy.

1. Return Eligibility

  • Products can be returned within 7 calendar days of delivery.

  • Items must be unused, in original packaging, with all manuals and accessories.

  • Proof of purchase (invoice) is required.

2. Non-Returnable Items

Certain products are not eligible for return due to hygiene and electronic handling standards, including:

  • In-ear headphones and earbuds

  • Opened packaging without all accessories

  • Damaged products caused by customer misuse

  • Clearance or promotional sale items

3. Damaged or Defective Items

If you receive a damaged or defective product:

  • Email info@basslineaudio.store within 48 hours of delivery.

  • Attach your order number and clear photos/videos of the issue.

  • Once verified, we will arrange a replacement or refund at no additional cost.

4. Refund Timeline & Methods

  • Refunds are issued within 5–7 working days once the returned product is received and inspected.

  • EasyPaisa / JazzCash refunds are sent to the original account.

  • COD refunds are transferred via EasyPaisa or JazzCash after confirmation.

5. Return Shipping

  • If the error is on our side (e.g., damaged or wrong item), BassLine Audio covers shipping.

  • If the customer changes their mind, shipping costs must be borne by the customer.

6. Exchanges

  • Exchanges are allowed if the product is in stock.

  • If the product is unavailable, the customer may choose a refund or store credit.

7. Inspection & Approval

All returned products undergo a thorough inspection. Refunds or exchanges are processed only after the product passes quality checks.

8. Cancellations

  • Orders can be cancelled before dispatch.

  • Once shipped, they will fall under the return policy.

  • Prepaid orders will be refunded within 5–7 business days upon cancellation.

9. Policy Updates

BassLine Audio may update this policy periodically to reflect operational improvements and legal compliance.

10. Contact for Returns

📧 info@basslineaudio.store
Subject: Return Request – [Order Number]
Include: Order number, photos/videos, reason for return.